Cockpit for Insurers

Working on the basis of the Insurance Solution, Datatrain’s Cockpit for Insurer offers a high-performance application system specially designed for integration in the housing provider’s ERP system. It allows quick recognition and handling of insurance cases and facilitates agreement with insurers on the assumption of costs. The Property Damage Portal involves the insurance company directly in the process by affording its employees or brokers access to the available case-relevant information.

• The module enables the insurer to comment on or approve payment of costs arising in connection with damages, and fully documents this communication.
• The costs can be clearly ascribed, even when many parties and factors are involved (tenants, employees, contractors, policy conditions), which also simplifies controlling.
• The automation of many steps in the negotiation process significantly speeds up the agreement of costs, and therefore also payout.

When an insurance case arises and is identified as such by the housing provider, the application immediately initiates a so-called insurance action. This generates a message informing the respective insurer about the case.

As a rule, the housing provider then promptly places a work order for the necessary repairs. Additional costs, such as lost rent or electricity charges for extensive repair work, are also entered in the portal. Working within their accustomed application environment, property management personnel indicate the conclusion of commissioning of external contractors and the completion of the itemization of additional internal costs, which triggers a notice to the insurance company.

Upon receiving notification of the occurrence of damage, the insurance company can immediately issue a file number and assign it to the case in the portal. This gives the insurer access to all information released by the housing provider concerning the case or the status of work orders.

The cockpit comes in three versions of varying complexity with regard to the negotiation of costs between the housing provider and insurer. In choosing the most suitable version, the needs of the housing company are central, although existing agreements with insurance companies and contractors also play an important role:

• A. The insurance company decides per damage event whether to assume costs in full, in part or not at all.
• B. The insurer decides whether to assume the costs of individual, already-invoiced services that were commissioned in connection with a particular insurance case.
• C. Prior to invoicing, the insurer is included in the approval process for individual services needed to remediate insured damage.

Depending on the amenability of the two parties, the cycle of negotiating the assumption of costs may be repeated.

The Cockpit for Insurer includes a special function for integrating policy brokers into the process who negotiate cost agreements on behalf of large insurers: if the broker first wants to consult with his company on a complex matter, he can enter a message notifying the housing provider of the deferment.

The Insurance Solution forms the basis of the Cockpit for Insurer. It helps property management employees to quickly recognize and efficiently process cases of insurance-relevant damage.

The Cockpit for Partners, which supports cooperation between housing providers and tradespeople or other contracting partners, enables communication between housing and insurance companies beyond the capabilities of the above-described versions (A-C). Expanded functionalities in the Cockpit for Insurer allow the insurer to become involved in the process as early as the commissioning of services. The supplier is able to view a work order in the Cockpit for Partners only after approval by the insurance company. The insurer can also directly place a work order with a contracting partner, e.g., to take photographs for the purpose of better damage assessment. Once uploaded to the Cockpit for Insurer by the supplier, the photos are available for viewing by insurance company personnel.

In combination with Datatrain’s Insurance Solution, the Cockpit for Insurer accelerates and documents communications between housing and insurance companies. It gives the employees or partners of contracting insurers access to the existing information, work orders and internal costs related to a specific case of damage. The choice of the most suitable of several available versions ensures convenient and transparent agreement on the assumption of costs.

Interested?
Please contact us if you have any questions or would like further information.