Datatrain
Datatrain
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Suppliers

Our services in SRM/Supplier Management

With our solutions, we follow an approach to extensively integrate industry-related companies and business partners procedurally to optimally illustrate the required procedures and processes. This includes, for example, craftsmen and workshops, facility management services, as well as insurers, real estate brokers, supply and disposal companies, and planned architectural and engineering offices.

Integrative B2B scheme for building management

The focus of the e-business classification for the property and housing industry is the partner/supplier portal, which is supplemented with additional modules and applications in order to centrally control all processes in the Supplier Relationship Management (SRM) and create a clear picture.

Fault Management

Datatrain’s fault management system serves the purpose of decentralised recording and processing of all data resulting from the receipt of fault and damage reports. The modular system of the components ensures the generation of equally qualified tickets whether it concerns the detector (warning system) of the fault by an employee - trained to carry out this role or, for example, by a tenant who uses a web application without specific training for this purpose.

Partner/supplier portal

The partner/supplier portal (craftsmen website) is at the centre of the e-business concept for internet-based maintenance in the housing and property industry and serves as a B2B solution for the complete depiction of the document chain system of unplanned maintenance.

Optimal maintenance

The diagram of maintenance processes saved in the SAP standard system will be adapted and further optimised to fulfil the requirements of companies in the property industry. To fulfil this purpose selected, central functions and settings of the SAP PM/MM standards and special Datatrain add-ons are summarised into a standardised "ready to use" application for operational or unplanned maintenance.
By integrating other Datatrain CRM and SRM-specific applications into the management system of the standard system "Optimal maintenance" is also employed as an amplifying medium to align and optimise the SAP system to the needs of the property company and its customers and business partners. For example, this includes the Customer Centre (referred to as the fault reporting centre), the Partner Portal or the insurance solution.

Partners/SLA monitoring

The introduction of specific SLA parameters in agreements with respect to the provision of services of operational maintenance is becoming increasingly important in the housing and property industry. An SLA (service level agreement) referred to as a "standard of service" in German, is the essential part of the service or work contract and description of the service that forms the subject matter thereof, and contains the measures of quality and quantity of service to be provided. With regard to operational maintenance, these are mainly reaction times and processing times of the service provider that can be monitored and evaluated automatically using appropriate components. The use of SLA-specific indicators in monitoring supplier relationships helps the parties to build confidence in the relationship - and can help to diffuse problems - in the event of conflict.

Escalation/Reminder

As part of a structured escalation scenario the "partner-reminder" application reminds your service provider in the event of default in the execution of pending - or possibly even SLA-related - matters. This can be done in different ways, for example by a status being assigned to the position/assignment in the Partner Portal or by sending an email to the service provider’s responsible representative. This function is becoming more important particularly in the context of liability-related processes, such as the integration of external service providers with the fulfilment of the legal requirement to implement safety precautions.

Partner evaluation

About three quarters of tenant concerns relate to damage reports within the apartment or the building. In this respect, "craftsmen" are particularly important for a housing company - due to their frequent contact with the "tenants" customer group craftsmen are a calling card for the company.
It is even more important to regularly receive feedback on the actions of this group of service providers. The quality of the "Troubleshooting" service can be measured and assessed in different ways. In addition to the above-mentioned use of the IT-based process integration potential of monitoring, response and operating time by using SLA metrics (see SLA monitoring) - the recipient of the service carried out by the supplier/partner is also the focus: the tenant.
Therefore the Datatrain CRM application "Tenant Feedback Online" offers the option of entering information directly at the process level. For example, as a follow-up to the completion message sent by a service provider in relation to a damage report, the recipient of the service (the tenant) can automatically be asked to answer questions. The application is successfully being used, for example, by GESOBAU AG from Berlin. This feature allows the tenant to communicate "his view of things" on the service provided using the questionnaire, for example, via a smartphone.

Outsourcing: Partner Integration

A variety of companies in the housing and property sector delegate technical building management tasks to specialised companies. In order to map business processes across company boundaries, we provide web services that facilitate simple, safe and process-oriented integration of IT systems architectures between your service provider and the order processing functions within your company.

Insurance solution

The Datatrain SAP maintenance module "Insurance Solution" integrates insurance claims processing into the SAP system of the real estate company and implements a structured, system-based data exchange with the insurance partner. Each insured event is recorded in the SAP system as a separate data object - all relevant data are managed here in a case-specific way. The insurance solution is fully integrated with the maintenance process - repair processes in the form of PM messages or orders are linked with insurance related events.

Property-damage-portal

In addition to the insurance module it is possible to actively integrate the insurers and insurance agents into the process. There is a complementary "property-damage-portal" application for this purpose. The portal ensures easy access by the insurer or insurance agent to the current, insurance-related maintenance operations of the property company via a web-based application.

Contact Persons

Jörn Beckmann
Managing Director
+49 30 600 500 430
Send email
Mark Finley
Managing Director
+49 30 600 500 420
Send email

Partners

Comline AG
DKB Service GmbH

Clients

Deutsche Wohnen SE
GESOBAU AG
Gewobag Wohnungsbau-Aktiengesellschaft Berlin
GWG Stadt- und Projektentwicklungsgesellschaft mbH
NEUE LÜBECKER Norddeutsche Baugenossenschaft eG

Cockpits

Cockpit for Partners

When it comes to commissioning outside contractors, an SRM system has proven indispensable to...

Cockpit for Insurers

The Cockpit for Insurer helps housing providers and insurance companies reach agreement on...

Solutions

SLA Monitoring in SRM

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Insurance Solution

Fire, water, lightning, wind…
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