Mobile services for the property industry and in service management
Datatrain’s mobile solutions offers property and housing industry companies, as well as facility management a variety of options for mobile customer service and property management – in the corporate – as well as in the public segment.
Datatrain’s mobile services allow employees of property companies and FM service providers to perform tasks exactly where they occur: on the move on-site, whether outdoors, indoors or in the tenant’s home. All possible scenarios for mobile employees working in the property industry are mapped out with modular purchasable applications and modules.
The range of functions extends from the generation and/or receipt of tickets and messages regarding support for cyclical or ad hoc visits and inspections, through to support for on-site appointments with subsequent recording of events and agreements.
We have designed our mobile solutions for the corporate sector, so that your employees will like using the new system: The applications are specifically tailored to the requirements and needs of your technical staff in the field and are easy to use.
The mobile cockpit: tasks, messages, appointments, your mobile workforce
Whether it is a report about damage or a complaint message, change of tenant data, property inspections or calendar management, with the "Mobile Cockpit" Datatrain-Corporate-application your sales representative can record or edit all operations on site electronically. Individually tailored to the activity profile, the user is given an overview of tasks to be carried out, appointments and pending reports. They can get mobile information around the clock about the progress of the procedure. New messages are generated on the basis of catalogues, processes are recorded in a structured way and follow-up processes are automatically triggered. This shortens reaction times and reduces costs.
The Mobile Cockpit represents a highly effective tool with modular, interacting, user-friendly applications in order to perform tasks in mobile applications. App-group assistance allows important data to be recorded in a structured and standardised way. Once recorded, data is immediately or quickly available in the central ERP system and can be accessed or processed again at any time. Thus, both field staff and office-based employees have fast access to the current status of the process. The mobile activities are fully integrated into the process environment of the company.
Module "My Ticket Centre"
Datatrain’s online mobile solution for simple recording of messages (tickets) on-site is ideally designed for all kinds of concerns relating to tenant management and operational maintenance. It can be used when on-site and during all types of visits. "My Ticket Centre" represents a powerful communication channel in the context of a professional tenant support and property maintenance service, which also noticeably relieves the burden on the contact person on the phone or in the tenants’ office.
Module "My Tasks"
"My Tasks" offers rapid receipt and rapid processing of requests in tenant management and operational maintenance in and around the building. After phone call or the visit of a tenant or any interaction by other means of communication the issue is recorded in the ERP system and it is automatically sent as a task on the mobile device of the person responsible on-site. The application allows him to permanently have a current overview.
Module "My Walkthroughs"
The property owner's duty applicable to the operation of buildings necessitates safeguarding against foreseeable hazards. To exclude liability risks as much as possible, regular and event-related inspections must be carried out by qualified personnel. Datatrain’s "My inspections" application illustrates the sources of danger, security measures and responsibilities comprehensively in a structured manner. In addition, the module enables the collection and continuous maintenance of inventory data.
Module "My Inspections and Turnovers"
The combined online-offline solution breaks down the change of tenant process in pre-structured partial steps, usually into pre-inspection, acceptance and handover. The focus is on the recording of damage or defects, and the determination of necessary cosmetic repairs. At the same time important inventory data can be recorded and documented.
Module "My Properties"
Functions for recording and updating inventory data on properties, components and equipment features are basically included in the "My inspections" and "My approvals & handovers" modules. This is valuable, as data maintenance services should take place if the mobile employee is already on the way or in the property going about their "daily business". The "My properties" module is specifically designed for the housing and property companies that also carry out recording and updating inventory data inspections in the portfolios.
We have developed the "tenant services online" web application for the public sector in the housing industry. It is optimised for use on mobile devices and can also be used by untrained users. The application opens up new opportunities for your tenant to contact the property manager or your company - anytime and anywhere.
Tenant Services Online: tenants register issues via an app
The tenant portal "Tenant Services Online" is a modern communication medium that is designed to be user friendly and geared to customer needs: Without being bound by time or place, the tenant can convey issues, such as damage, complaints or questions about the rental property. Contractually bound partner companies can be technically integrated into the process as an optional function that will take over repairs within agreed periods in an unbureaucratic way. This leads to faster processing while increasing the satisfaction of your tenants. "Tenant Services Online" is also available as an app that can be downloaded for Apple and Android devices.
For companies in the technical building services and facility management area, we have developed a modular application system for mobile service personnel:
The mobile cockpit for Service Management
The mobile service cockpit as an application group provides comprehensive functionalities in the corporate segment of technical service management. All areas of application for service technicians can be covered here, for example:
Retrieval of planned/unplanned worklists;
Mobile maintenance and maintenance management: generation or processing of damage reports, planned/cyclical recurring services, booking/ordering material, confirmation of material and operating times etc.
Mobile property management: receipt of SRM-specific messages, on-site management or forwarding.
Property Data Management: integrated into the above processes, application for recording and updating property data and equipment characteristics.
The individual modules of the mobile service cockpit can be configured in various combinations, according to the role or the tasks of the mobile employee. Depending on the application, the modules can be shaped into a web application or a hybrid solution (combined online/offline application).