There is no doubt, artificial intelligence is on the rise. Not only do tech giants like Google, Amazon, Facebook and Apple employ AI in their digital products – we are already encountering it in everyday life, such as when we use a start-up’s smart app or contact our mobile phone service provider with a query.
The advantages are clear. Every support case that can be resolved autonomously by a machine is a gain – in terms of costs and, even more, the satisfaction of your customers. What customer wouldn’t welcome rapid, round-the-clock service without telephone waiting times?
Datatrain has therefore joined forces with the AT Group to integrate AI in the form of so-called chatbots. These ‘robots’ can understand text messages and turn them into solid information for further digital processing, and they are now at work in not just one, but two channels of tenant communications.
For one, a chatbot has been built into Datatrain’s Tenant Cockpit. Those who like to chat will surely appreciate how conveniently this additional capability of the tenant app lets them get their concerns off their chest.
Second: if a tenant hasn’t installed the app, or you don’t have it yet, no problem. Datatrain has connected the most important instant messengers. And your tenants are probably already using services like WhatsApp, Facebook Messenger or Telegram.
Incoming information is centrally stored and can be accessed for diverse uses – insights, info, planning, quality monitoring and, above all, automated follow-on processes.
Do you want to learn more? Join us at our Workout 2019, where we will present the bots and provide further background information.