EBZ Internal Audit Working Group

The European educational centre of the housing and property industry EBZ held an event on complaint management on 12 and 13 May 2011 as part of the Working Group Internal Audit. In cooperation with the AKK, the Agency for user-friendly communication, Datatrain participated in the event with a presentation on "Successful complaint management - metrics and testing options". An overview of the content of the topic can be found here.