GESOBAU launches the 3rd Development stage of the online tenant services
Enhancement of a nationwide tenant satisfaction survey in the web application and the award-winning GESOBAU App. Excerpt from the GESOBAU press release:
"Berlin, 07/06/2013. Since 2011 GESOBAU-tenants can report necessary repairs and rental issues via the online service for tenants - whether as a web application or as an excellent app - in just a few steps around the clock. Now the housing company has expanded its online service to provide an automated feedback function. By means of an online questionnaire tenants can assess the Customer service after a damage report and proactively contribute to its continuous improvement. So far, GESOBAU AG has only conducted random offline quality control.
"Since our tenants are already predominantly operating online, we want to provide them with a modern and unbureaucratic feedback option online. The launch of the online survey is an important step in our quality management. The function is not only more efficient than the previous off-line survey, but also forms an ideal basis for further expansion of our online services, "said GESOBAU-authorised representative, Ulf Lennermann.
A prerequisite for the use of the new feedback function is a tick in the online form for a damage report. The tenant can keep track of the progress of their reported defect issue being processed by saying yes to the question "Do you wish to be informed about the processing status of your query via email?" and after the completion of the commissioned work may automatically receive the online questionnaire to evaluate the service.
Eleven questions about the process of remedying the defect as well as on cleaning and maintenance of residential facilities ensure the future quality management of GESOBAU: Tenants can represent their level of satisfaction with the housing company’s customer and the repair service providers responsible with a maximum of six asterisks per question. Their assessment is automatically recorded in the GESOBAU-customer system, evaluated and for long-term quality assurance it is integrated into the feedback meetings with responsible companies. If an evaluation is noticeably negative, the tenant will receive feedback from the customer manager to resolve the reported damage as soon as possible.
The online tenant service is free of charge for GESOBAU tenants. In the registration process the tenant submits his/her e-mail address once and, after activation by GESOBAU customer service at www.gesobau.de or with the free app their tenancy issues will be handled efficiently. The customer app in particular is enjoying great demand and in 2012 was recognised as one of the most innovative IT-solutions awarded by the Initiative Mittelstand with the “Best of 2012" certificate with the highest utility value for small and medium sized companies."