The best illustration of all of the core processes related to the housing and property industry is based on the availability of current and respective process/needs based data with respect to the managed property portfolio.
Depending on the specific requirements for daily business users have the ability to access the corresponding data structures in the central ERP system, and the required data maintenance, data collection and distribution routines are available on site. The following examples represent only a selection, from the area of customer care/sales:
Contact management for prospective tenants: equipment standards and characteristics in connection with the renting/marketing as well as the handover (lease agreement)
Needs for modernisation installation measures in preparation for the sale
Tenant support: Requirements for incident management or maintenance as well as in the context of property inspection
Scope of technology:
Incident management: provision, maintenance and recording of device/property data
Property data in the context of the duty to maintain safety
Resource requirements planning for scheduled maintenance and modernisation or maintenance measures
In addition, there are requirements outside the regular "daily business ", in particular when integrating external third parties.
In addition to operational maintenance most importantly this includes planning activities within the framework of planned investment measures in the portfolio (modernisation/maintenance.) Or for new measures generating processes on the (mass) data which are insufficiently considered in terms of their potential with respect to the availability of data for ongoing operations.
The basis of our process-oriented approach of inclusive data management is the categorization and structuring of data before it occurs. Which process requires that data? What was the process that generated the data? What are your priorities with your approach, which recording, maintenance and distribution techniques would you like/should we use?
Early clarification of these issues facilitates the future provision of high quality data. Furthermore, this ensures the target group-oriented usability of the data stored in the system with respect to subsequent processes or other business processes that benefit from them.
Our deliveries and services
Centrally implemented database for use and maintenance of buildings or property-specific data in the property industry and facility management.
Here the focus is on: target groups or process-oriented provision of timely and complete data and information on the Building/Property Portfolio.
In addition: Comprehensive data model to ensure a structured input and output of data in the course of business processes for data use/distribution or data maintenance/generation.
Integration within the TP-structure (technical locations) with the contracting authority
Data Migration Services
Other consulting and support services
Conceptual coordination, technical concept.
Delivery of basic master data: Features, maximum bills of material, equipment specific damage catalogues, characteristic values.
Customization services: e.g. Trade assignment, assignment to service provider relationships, exemptions etc.
Integrable data maintenance and data distribution processes
Fault Management area, Datatrain fault reporting centre (based on the Customer centre):
Data maintenance/distribution when generating an error message by its own employees or external parties (e.g. Facility Management Service Provider or System providers)