On the home page of the clear, cleanly structured cockpit application, the user can choose between multiple tiles. “My tasks” gives an overview of pending activities, while the helpful map function shows their locations. This enables the employee to group geographically proximate tasks, saving valuable time. And if a resident calls seeking confirmation of his termination of his rental agreement, for example, its current processing status can be called up under the menu item “My tenants.”
If a tenant reports a problem, for instance a clogged drain, the processor can create a new ticket. There is no need for handwritten documentation, as the employee can browse through an extensive catalog system and simply click to select the relevant type of damage. For every damage report, a photo can be taken with the tablet and immediately uploaded into the system. Each ticket is categorized by priority to ensure that major cases of damage, such as a broken window pane, are taken care of first. In minor cases, depending on the quantity of orders, the contractor can be notified automatically without an ordering process having to be manually initiated. Parallel to this, the Datatrain ticket system informs the tenant by email as to the processing status of his concern.
“This solution slims down processes, increasing efficiency for our company,” says Danilo Kardel, the head of IT at the Hanover-based housing company meravis Immobilien- und Wohnungsbau GmbH, where the Cockpit for Mobile Employees was recently implemented. Around 40 employees, including not just building managers, but also personnel who deal with property rental and technical customer service, are to be brought into the project in the coming months.